Terms & Conditions

1. General Terms and Conditions
These Terms and Conditions apply to all contracts that are concluded via the online shop available at https://greenarsenal.com/, between Green Arsenal Hungary Kft., having its registered seat at 1201 Budapest, Ábrahám Géza utca 15., and its respective customers. A customer is any natural person who enters into a legal transaction (contract) for a purpose that is neither attributed to their commercial nor independent professional activity.
2. Recognition of Terms and Conditions
The customer acknowledges these terms and conditions and agrees to the terms and conditions when an order is placed. The contracting parties agree to be bound by Hungarian law. If the consumer has his domicile or ordinary place of residence in a domestic territory or is employed in a domestic territory, any legal action against him can only be brought by the competent court responsible for the district in which he has his domicile, ordinary place of residence or place of employment; this does not apply to legal disputes that have already arisen.
3. Protective Clause
The inclusion of the terms and conditions or the customer’s terms of contract that deviate from the terms and conditions will be rejected, unless otherwise explicitly recognized by Green Arsenal Hungary Kft.
4. Conclusion of the Contract
4.1. The product representation on the website does not constitute an offer in the legal sense. It is an invitation to the customer to make an offer. In the legal sense, the offer is made by the customer when placing an order. Confirmation of receipt of the order occurs with the acceptance of the order immediately after issuing an automated email. The email confirmation concludes the purchase contract.
4.2. The customer can select the desired product(s) and place into the “shopping cart” at the click of a button. The selected products are temporarily stored in the “shopping cart” for the duration of the customer’s visit to the website set forth in Section 1. of this General Terms and Conditions. The order process is continued when the “Proceed to Checkout” button next to the listed goods is clicked. The customer is then requested to enter the desired delivery address and payment method, entering the required data to process the payment. When choosing external services as a payment method, such as PayPal, the customer is redirected to the external website of the respective payment service provider. Before the order is submitted, the relevant order information is summarized in an “Order Overview”. The customer is free to review and edit the details if required, before submitting the order to Green Arsenal Hungary Kft. by clicking the “Place Order” button. In doing so, the customer makes a binding offer with respect to the selected goods.
4.3. Once the order is placed, Green Arsenal Hungary Kft. sends an order confirmation email to the email address provided by the customer. The order confirmation confirms that the order has
been received and displays the ordered contents (hereinafter “Order Confirmation”). If Green Arsenal Hungary Kft. rejects the conclusion of the contract, the customer will be notified promptly via email.
5. Right of Cancellation / Withdrawal
The ordered goods can be returned by the customer within 14 days without stating a reason thereof.
6. Cancellation Policy
The following cancellation policy applies to contract for goods that can be sent in a package by mail.
6.1. Right of Cancellation for Parcel Goods
As a consumer, you have the right to cancel the contract within fourteen days, without stating a reason thereof. The cancellation period is fourteen days from the date on which the goods are taken in possession by the customer or a third party nominated by you, who is not the carrier.
To exercise your right of cancellation, you are required to send us a clear statement of your decision to cancel the contract, in the form of a letter or e-mail to the address specified in Section 1. of this General Terms and Conditions.
You can do so by using Green Arsenal’s template form annexed to this General Terms and Conditions. It is sufficient to inform us that you wish to exercise your right of cancellation before the expiration of the cancellation period.
6.2. Consequences of Cancellation
When the customer cancels the contract, all payments received, including the costs of shipping (excluding additional shipping costs incurred when a different shipping service has been chosen by the customer that does not comply with Green Arsenal’s standard shipping service), will be reimbursed. The refund will be made within fourteen days of Green Arsenal receiving notification of cancellation from you. The same method of payment used in the original transaction is used again to make the refund unless otherwise agreed with the customer. Under no circumstances will the customer be charged fees in relation to this refund. Green Arsenal can withhold your refund until Green Arsenal receives the goods in question or earlier when proof has been given that the goods are underway.
The customer has fourteen days, after having notified Green Arsenal of the cancellation, to return the goods to the warehouse, located at …
The deadline is met when the customer sends the goods prior to the expiry date of the fourteen-day cancellation period.
Contracts relating to the supply of goods that are not pre-assembled and that require individual selection or specification by the customer for their manufacture or that are clearly tailored to the personal needs of the customer cannot be cancelled.
The right of cancellation does not apply to the following contracts, in accordance with the FAGG-legislation :
– Contracts relating to the supply of goods that are not pre-assembled and that require individual selection or specification by the consumer for their manufacture or that are clearly tailored to the personal needs of the consumer,
– Contracts relating to the supply of perishable goods or goods that have a short use-by period,
– Contracts relating to the supply of goods that have been opened or used and can thus not be returned due to hygienic or health protection reasons,
– Contracts relating to the supply of goods that are inseparable with other goods due to their composition,
– Contracts relating to the supply of alcoholic beverages, the price of which was agreed upon at the time of concluding the contract and can only be shipped 30 days after the conclusion of the contract at the earliest, and the value of which fluctuates in the market, over which the trader has no influence,
– Contracts relating to the supply of audio or video recordings, or computer software in a sealed package, whereby the seal has been removed after delivery,
– Contracts relating to the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
7. Prices
All product prices are displayed as total prices and include statutory sales tax (VAT).
Price errors reserved. If the correct price is higher, the customer will be contacted. In such cases, the contract is only concluded if the customer agrees to purchase the good(s) at the actual price. If the correct price is lower, this lower price shall be automatically charged.
8. Shipping Costs
The stated product prices do not include shipping costs. Further details concerning shipping costs can be found on our website.
The applicable sales tax is included in the shipping costs.
9. Terms of Delivery
Unless otherwise agreed, delivery will be made to the address specified by the customer.
The estimated date of delivery is stated directly in the shopping cart. When utilizing the advance payment option by wire transfer, the delivery period starts one day after the payment has reached Green Arsenal Hungary Kft.’s bank account. When using the cash on delivery, the delivery period starts one day after the contract was concluded. In all other cases, the delivery period starts one day after receipt of the order.
Green Arsenal Hungary Kft. bears no responsibility if the manufacturer or supplier is experiencing difficulties with supply. If the delivery of the goods within a specific period is hindered due to unforeseen circumstances, Green Arsenal Hungary Kft. is entitled to withdraw from the contract in full or in part. Green Arsenal Hungary Kft. will inform the customer immediately in this respect. Damage claims are excluded in this case. The customer will be informed before the start of the order process in regard to existing delivery restrictions.
10. Payment Due Date & Reservation of Title
The purchase price is payable, at the latest, at the time of delivery.
The delivered goods shall remain the property of Green Arsenal Hungary Kft. until payment is made in full by customer.
11. Terms of Payment
Green Arsenal Hungary Kft. accepts the following payment methods:
Wire transfer – the customer wires the invoiced amount within 14 days of the contract having been concluded. The transfer is to be made to Green Arsenal Hungary Kft. bank account (bank details are provided in the order confirmation and proforma invoice). Shipping only occurs after the payment has been received.
Credit card payments – Online credit card payments are made through the Barion system. Credit card details will not be sent to the merchant. Barion Payment Zrt., which provides the service, is an institution under the supervision of the Hungarian National Bank (Magyar Nemzeti Bank), its license number: H-EN-I-1064/2013.
The shortened limitation period does not apply to damages based on intentional or a grossly negligent breach of duty by Green Arsenal Hungary Kft.. The shortened limitation period shall not apply to claims for damages due to the negligent or intentional breach of contract. Material contractual obligations are obligations that make the fulfilment of the contract possible, and on which the customer can ordinarily rely.
If the items delivered have obvious transport damage, the customer must report this to the carrier immediately and contact Green Arsenal as soon as possible. Failure to make a complaint or contact Green Arsenal shall not affect the customer’s statutory guarantee claims as a consumer, and merely serves to aid Green Arsenal in making claims against the company commissioned with the delivery of the goods or the insurer.
Where an item comes with a manufacturer’s guarantee, the customer must make any associated claims to the manufacturer directly. Green Arsenal Hungary Kft.’s liability from the guarantee is thus excluded.
13. Disclaimer
Claims for damages made by the customer against Green Arsenal Hungary Kft. are excluded unless Green Arsenal Hungary Kft. has acted with willful intent of gross negligence. This does not affect the liability for damages resulting from injury to life, limb or health, due to negligence or intentional breach of material contractual obligations, or if liability is mandatory under the Product Liability Act or claims from culpa in contrahendo, or other breaches of duty or tort claims for property damage. Material contractual obligations are obligations that make the fulfilment of the contract possible, and on which the customer can ordinarily rely.
14. Right of Offset, Right of Retention
The customer is not entitled to offset payment against Green Arsenal’s claims unless the customer’s counterclaims are legally established or undisputed. The customer is entitled to offset against Green Arsenal’s claims if he files a complaint or counterclaim regarding the same purchase contract.
The customer may only exercise a right of retention if the counterclaim is made in regard to the same purchase contract.
15. Data Protection
Data protection provisions can be found in Green Arsenal’s privacy policy, accessible at ….
16. Modification of Terms and Conditions
Green Arsenal is entitled to modify these terms and conditions unilaterally as needed in terms of fixing equivalence mandate or to adapt to changing legal or technical conditions. The customer will be notified of amended content via their last known email address. The modifications made become an integral part of the contract when the customer does not file a written objection within four weeks of notification sent via email.
17. Severability Clause
If any provision regarding these terms and conditions should be invalid, the validity of the remaining provisions shall not be affected.
18. Contractual Language
The language available at the time of completion of the contract is English.
19. Contract Law
Contracts shall be governed by Hungarian law.
20. Arbitration Board and Online Dispute Resolution
In the event of a dispute, we commit to participating in the arbitration process of the Internet ombudsman: https://www.ombudsstelle.at/
In the event of problems, you can use this platform to file a complaint and to request for it to be handled by an independent dispute resolution board: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng= EN
Date: Budapest, 24/03/2021  
Annex 1
Order cancellation template

Please complete the following form in order to terminate the contract and return the form together with the purchased items to Green Arsenal’s registered seat.

Green Arsenal Hungary Kft.
1201 Budapest, Ábrahám Géza utca 15.

Subject: Cancellation of the order

I hereby terminate the contract with regards to the following purchased items:
…………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………………

Order number:…………………………………………………………………………………………………………………………. Goods ordered on (mm/dd/yyyy):…………………………………………………………………………………………….
Goods delivered on (mm/dd/yyyy):…………………………………………………………………………………………..
Name:……………………………………………………………………………………………………………………………………….
E-mail address:………………………………………………………………………………………………………………………….

…………………………………………………………………………………………………………………………………………………
Date Signature

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